.customer-app-shell{min-height:100vh;color:var(--bp-ink);background:var(--bp-paper)}.customer-app-header{z-index:40;background:var(--bp-surface-ink);border-bottom:1px solid var(--bp-line-ink);-webkit-backdrop-filter:blur(16px);backdrop-filter:blur(16px);justify-content:space-between;align-items:center;gap:1rem;min-height:70px;padding:.8rem max(1.25rem,50vw - 560px);display:flex;position:sticky;top:0}.customer-app-brand{width:145px;height:auto;display:block}.customer-app-header nav,.customer-app-header form{align-items:center;gap:.75rem;margin:0;display:flex}.customer-app-header button,.customer-new-request{border:1px solid var(--bp-line-ink);border-radius:var(--bp-r-md);min-height:42px;color:var(--bp-on-ink);background:color-mix(in srgb, var(--bp-on-ink) 8%, transparent);font-size:var(--bp-text-xs);cursor:pointer;justify-content:center;align-items:center;gap:.45rem;padding:.65rem .85rem;font-weight:600;display:inline-flex}.customer-new-request{color:var(--bp-on-action);background:var(--bp-action);border-color:var(--bp-action)}.customer-app-main{width:min(1120px,100% - 2.5rem);margin:0 auto;padding:clamp(2.25rem,6vw,5rem) 0 5rem}.customer-app-intro{grid-template-columns:1fr auto;align-items:end;gap:2rem;display:grid}.customer-app-intro p,.customer-section-heading p{color:var(--bp-action);font-family:var(--bp-font-mono);font-size:var(--bp-text-label);letter-spacing:var(--bp-tracking-label);text-transform:uppercase;margin:0 0 .65rem;font-weight:600}.customer-app-intro h1{max-width:30ch;font-family:var(--bp-font-display);font-size:var(--bp-text-d3);font-weight:600;line-height:var(--bp-lh-snug);letter-spacing:var(--bp-tracking-display);margin:0}.customer-app-intro h1 em{color:var(--bp-action);font-style:normal}.customer-app-intro>div>span{max-width:650px;color:var(--bp-ink-3);font-size:var(--bp-text-lg);margin-top:1.25rem;line-height:1.6;display:block}.customer-app-intro aside{min-width:190px;padding:var(--bp-space-5);border:1px solid var(--bp-line-strong);border-radius:var(--bp-r-lg);background:var(--bp-surface);box-shadow:var(--bp-shadow-1);display:grid}.customer-app-intro aside strong{font-family:var(--bp-font-display);font-size:2.75rem;line-height:1}.customer-app-intro aside span{margin-top:.3rem;font-weight:600}.customer-app-intro aside small{color:var(--bp-ink-3);text-overflow:ellipsis;margin-top:1rem;overflow:hidden}.customer-app-controls{gap:.7rem;margin:2rem 0 2.75rem;display:grid}.customer-sync-bar{border:1px solid var(--bp-line);border-radius:var(--bp-r-md);background:var(--bp-surface);color:var(--bp-ink-3);font-size:var(--bp-text-xs);justify-content:space-between;align-items:center;gap:1rem;padding:.75rem .9rem;display:flex}.customer-sync-bar>span{align-items:center;gap:.5rem;display:flex}.customer-sync-bar i{background:var(--bp-green);width:8px;height:8px;box-shadow:0 0 0 4px var(--bp-green-tint);border-radius:50%}.customer-sync-bar>span.is-checking i{background:var(--bp-ink-3);box-shadow:0 0 0 4px var(--bp-neutral-tint)}.customer-sync-bar>span.is-offline{color:var(--bp-red);font-weight:600}.customer-sync-bar>div{gap:.5rem;display:flex}.customer-sync-bar button{border:1px solid var(--bp-line-strong);border-radius:var(--bp-r-sm);background:var(--bp-surface);font-size:var(--bp-text-xs);cursor:pointer;align-items:center;gap:.4rem;padding:.5rem .65rem;font-weight:600;display:inline-flex}.customer-sync-bar button:disabled{cursor:not-allowed;opacity:.55}.customer-update-alert{border:1px solid var(--bp-teal-line);border-left:3px solid var(--bp-teal);border-radius:var(--bp-r-md);background:var(--bp-teal-tint);box-shadow:none;justify-content:space-between;align-items:center;gap:1rem;padding:1rem;display:flex}.customer-update-alert div{gap:.2rem;display:grid}.customer-update-alert span{color:var(--bp-ink-2);font-size:var(--bp-text-sm)}.customer-update-alert button{cursor:pointer;background:0 0;border:0}.customer-install-help{border:1px solid var(--bp-amber-line);border-radius:var(--bp-r-md);background:var(--bp-amber-tint);color:var(--bp-amber);align-items:center;gap:.75rem;padding:.85rem 1rem;display:flex}.customer-install-help>div{flex:1;gap:.15rem;display:grid}.customer-install-help span{font-size:var(--bp-text-xs);line-height:1.4}.customer-install-help button{color:inherit;cursor:pointer;background:0 0;border:0;place-items:center;padding:.35rem;display:grid}.customer-page-alert{border-radius:var(--bp-r-md);margin:0 0 1.5rem;padding:1rem}.customer-page-alert.error{color:var(--bp-red);border:1px solid var(--bp-red-line);background:var(--bp-red-tint)}.customer-page-alert.success{color:var(--bp-green);border:1px solid var(--bp-green-line);background:var(--bp-green-tint)}.customer-section-heading{justify-content:space-between;align-items:end;gap:1rem;margin-bottom:1rem;display:flex}.customer-section-heading h2{font-size:var(--bp-text-d3);margin:0}.customer-section-heading>span{width:2rem;height:2rem;color:var(--bp-on-ink);background:var(--bp-ink);border-radius:50%;place-items:center;font-weight:700;display:grid}.customer-case-list{gap:1.5rem;display:grid}.customer-case-card{border:1px solid var(--bp-line-strong);border-radius:var(--bp-r-lg);background:var(--bp-surface);box-shadow:var(--bp-shadow-1);overflow:hidden}.customer-case-card>header{border-bottom:1px solid var(--bp-line);justify-content:space-between;align-items:start;gap:1rem;padding:1.4rem;display:flex}.customer-case-id{color:var(--bp-ink-3);font-family:var(--bp-font-mono);font-size:var(--bp-text-label);letter-spacing:var(--bp-tracking-label);text-transform:uppercase;overflow-wrap:anywhere;font-weight:600}.customer-case-card>header h3{margin:var(--bp-space-2) 0 var(--bp-space-1);font-family:var(--bp-font-display);font-size:var(--bp-text-h4);font-weight:600}.customer-case-card>header small{color:var(--bp-ink-3)}.customer-status{align-items:center;gap:var(--bp-space-2);border-radius:var(--bp-r-full);font-family:var(--bp-font-sans);font-size:var(--bp-text-xs);letter-spacing:0;text-transform:none;white-space:nowrap;border:1px solid;flex:none;padding:.3125rem .625rem;font-weight:600;display:inline-flex}.customer-status i{background:currentColor;border-radius:50%;width:7px;height:7px}.customer-status.pending{color:var(--bp-ink-2);background:var(--bp-neutral-tint);border-color:var(--bp-neutral-line)}.customer-status.active{color:var(--bp-teal);background:var(--bp-teal-tint);border-color:var(--bp-teal-line)}.customer-status.complete{color:var(--bp-green);background:var(--bp-green-tint);border-color:var(--bp-green-line)}.customer-status.stopped{color:var(--bp-red);background:var(--bp-red-tint);border-color:var(--bp-red-line)}.customer-case-summary,.customer-remote-plan,.customer-visit-card{margin:var(--bp-space-5);padding:var(--bp-space-4);border:1px solid var(--bp-line);border-radius:var(--bp-r-md);background:var(--bp-surface-2)}.customer-remote-plan,.customer-visit-card{border-left:3px solid var(--bp-teal)}.customer-case-summary>div{align-items:center;gap:.55rem;display:flex}.customer-case-summary p{color:var(--bp-ink-2);white-space:pre-wrap;margin:.65rem 0 0;line-height:1.55}.customer-card-section-title{align-items:start;gap:.65rem;display:flex}.customer-card-section-title>div{gap:.15rem;display:grid}.customer-card-section-title span{color:var(--bp-ink-3);font-size:var(--bp-text-xs)}.customer-remote-plan ol{gap:.75rem;margin:1rem 0 0;padding:0;list-style:none;display:grid}.customer-remote-plan li{border:1px solid var(--bp-line);border-radius:var(--bp-r-md);background:var(--bp-surface);grid-template-columns:auto 1fr;gap:.8rem;padding:.9rem;display:grid}.customer-remote-plan li>span{color:#fff;background:var(--bp-teal);border-radius:50%;place-items:center;width:1.8rem;height:1.8rem;font-weight:700;display:grid}.customer-remote-plan h4{margin:.1rem 0 .4rem}.customer-remote-plan p{color:var(--bp-ink-2);margin:0;line-height:1.5}.customer-remote-plan small{color:var(--bp-ink-3);margin-top:.4rem;display:block}.customer-plan-stop,.customer-plan-hard-stops{border:1px solid var(--bp-amber-line);border-left:3px solid var(--bp-amber);border-radius:var(--bp-r-sm);background:var(--bp-amber-tint);color:var(--bp-ink);margin-top:.75rem;padding:.75rem}.customer-plan-stop strong,.customer-plan-hard-stops strong{font-size:var(--bp-text-xs);align-items:center;gap:.4rem;display:flex}.customer-plan-stop ul,.customer-plan-hard-stops ul{gap:.3rem;margin:.5rem 0 0;padding-left:1.1rem;display:grid}.customer-plan-stop li,.customer-plan-hard-stops li{font-size:var(--bp-text-xs);background:0 0;border:0;border-radius:0;padding:0;line-height:1.4;display:list-item}.customer-plan-hard-stops{margin:var(--bp-space-4) 0 0;border-color:var(--bp-red-line);border-left-color:var(--bp-red);background:var(--bp-red-tint);color:var(--bp-ink)}.customer-visit-progress{grid-template-columns:repeat(4,1fr);margin:1.25rem 0;padding:0;list-style:none;display:grid}.customer-visit-progress li{color:var(--bp-ink-3);text-align:center;justify-items:center;gap:.35rem;display:grid;position:relative}.customer-visit-progress li:before{content:"";z-index:0;background:var(--bp-line-strong);width:100%;height:2px;position:absolute;top:.9rem;right:50%}.customer-visit-progress li:first-child:before{display:none}.customer-visit-progress li>span{z-index:1;border:2px solid var(--bp-line-strong);background:var(--bp-surface);width:1.8rem;height:1.8rem;font-family:var(--bp-font-mono);font-size:var(--bp-text-label);text-transform:uppercase;border-radius:50%;place-items:center;font-weight:700;display:grid;position:relative}.customer-visit-progress li.is-complete{color:var(--bp-teal)}.customer-visit-progress li.is-complete:before,.customer-visit-progress li.is-complete>span{color:#fff;border-color:var(--bp-teal);background:var(--bp-teal)}.customer-visit-progress li[aria-current=step]>span{border-color:var(--bp-teal);box-shadow:0 0 0 2px var(--bp-teal-tint)}.customer-visit-card dl{grid-template-columns:repeat(2,1fr);gap:.65rem;margin:0;display:grid}.customer-visit-card dl>div{border-radius:var(--bp-r-sm);background:var(--bp-surface);padding:.8rem}.customer-visit-card dt{color:var(--bp-ink-3);font-family:var(--bp-font-mono);font-size:var(--bp-text-label);letter-spacing:var(--bp-tracking-label);text-transform:uppercase;align-items:center;gap:.4rem;font-weight:700;display:flex}.customer-visit-card dd{margin:.35rem 0 0;font-weight:600;line-height:1.4}.customer-safety-stop{color:var(--bp-red);border:1px solid var(--bp-red-line);border-radius:var(--bp-r-sm);background:var(--bp-red-tint);gap:.35rem;padding:.8rem;display:grid}.customer-safety-stop span{line-height:1.45}.customer-safety-stop small{font-weight:700}.customer-consent-form{border-top:1px solid var(--bp-line);gap:.75rem;margin-top:1rem;padding-top:1rem;display:grid}.customer-consent-form>div{gap:.15rem;display:grid}.customer-consent-form>div span{color:var(--bp-ink-3);font-size:var(--bp-text-xs)}.customer-consent-form label{gap:var(--bp-space-3);min-height:44px;padding:var(--bp-space-3);border:1px solid var(--bp-line-strong);border-radius:var(--bp-r-sm);background:var(--bp-surface);cursor:pointer;grid-template-columns:22px 1fr;align-items:start;display:grid}.customer-consent-form label:has(input:checked){border-color:var(--bp-green-line);background:var(--bp-green-tint)}.customer-consent-form input{width:22px;height:22px;accent-color:var(--bp-green);margin:0}.customer-consent-form label span{gap:.18rem;display:grid}.customer-consent-form label small{color:var(--bp-ink-3);line-height:1.4}.customer-consent-form button{border:1px solid var(--bp-line-input);border-radius:var(--bp-r-md);min-height:44px;color:var(--bp-ink);background:var(--bp-surface);cursor:pointer;justify-self:start;padding:.75rem 1.125rem;font-weight:600}.customer-case-footer{padding:var(--bp-space-4) var(--bp-space-5);border-top:1px solid var(--bp-line);background:var(--bp-surface-2);justify-content:space-between;align-items:center;gap:1rem;display:flex}.customer-payment-state{align-items:center;gap:.65rem;display:flex}.customer-payment-state>div{gap:.1rem;display:grid}.customer-payment-state span{color:var(--bp-ink-3);font-family:var(--bp-font-mono);font-size:var(--bp-text-label);letter-spacing:var(--bp-tracking-label);text-transform:uppercase;font-weight:700}.customer-case-actions{flex-wrap:wrap;justify-content:end;align-items:center;gap:.6rem;display:flex}.customer-case-actions>a,.customer-checkout-control button{border:1px solid var(--bp-line-input);border-radius:var(--bp-r-md);background:var(--bp-surface);min-height:44px;color:var(--bp-ink);font-size:var(--bp-text-sm);cursor:pointer;align-items:center;gap:.4rem;padding:.65rem .8rem;font-weight:600;display:inline-flex}.customer-checkout-control{gap:.35rem;display:grid}.customer-checkout-control button{color:var(--bp-on-action);background:var(--bp-action);border-color:var(--bp-action)}.customer-checkout-control button:hover:not(:disabled){background:var(--bp-action-hover);border-color:var(--bp-action-hover)}.customer-checkout-control button:disabled{cursor:wait;opacity:.7}.customer-checkout-control p{max-width:280px;color:var(--bp-red);font-size:var(--bp-text-xs);margin:0}.customer-spinner{animation:.8s linear infinite customer-spin}@keyframes customer-spin{to{transform:rotate(360deg)}}.customer-empty-state{border:2px dashed var(--bp-line-strong);border-radius:var(--bp-r-lg);background:var(--bp-surface);text-align:center;justify-items:center;padding:clamp(2rem,7vw,4rem);display:grid}.customer-empty-state h3{font-size:var(--bp-text-h4);margin:1rem 0 .4rem}.customer-empty-state p{max-width:500px;color:var(--bp-ink-3);line-height:1.55}.customer-empty-state a{border-radius:var(--bp-r-md);min-height:44px;color:var(--bp-on-action);background:var(--bp-action);align-items:center;gap:.45rem;margin-top:.7rem;padding:.75rem 1.125rem;font-weight:600;display:inline-flex}.customer-route-toolbar{width:min(1120px,100% - 2.5rem);margin:1rem auto 0;display:flex}.customer-route-toolbar a{border:1px solid var(--bp-line-strong);border-radius:var(--bp-r-md);background:var(--bp-surface);font-size:var(--bp-text-xs);align-items:center;gap:.4rem;padding:.65rem .8rem;font-weight:600;display:inline-flex}.customer-route-notice{border:1px solid var(--bp-amber-line);border-left:3px solid var(--bp-amber);border-radius:var(--bp-r-md);background:var(--bp-amber-tint);width:min(1120px,100% - 2.5rem);color:var(--bp-ink);margin:1rem auto 0;padding:.9rem 1rem}@media (max-width:720px){.customer-app-header{gap:.5rem;padding-inline:.75rem}.customer-app-brand{width:112px}.customer-app-header nav{gap:.35rem}.customer-new-request{padding-inline:.65rem}.customer-app-main{width:min(100% - 1.25rem,1120px);padding-top:2rem}.customer-app-intro{grid-template-columns:1fr}.customer-app-intro aside{grid-template-columns:auto 1fr;align-items:end;min-width:0}.customer-app-intro aside span{margin:0 0 .25rem .65rem}.customer-app-intro aside small{grid-column:1/3}.customer-sync-bar,.customer-case-card>header,.customer-case-footer{flex-direction:column;align-items:stretch}.customer-sync-bar>div,.customer-case-actions{justify-content:stretch}.customer-sync-bar button,.customer-case-actions>*,.customer-checkout-control button{flex:1;justify-content:center}.customer-status{align-self:start}.customer-case-summary,.customer-remote-plan,.customer-visit-card{margin:.75rem}.customer-visit-card dl{grid-template-columns:1fr}.customer-visit-progress small{font-size:var(--bp-text-xs)}.customer-route-toolbar,.customer-route-notice{width:calc(100% - 1.25rem)}}@media (max-width:380px){.customer-app-brand{width:104px}.customer-app-header button,.customer-new-request{min-width:42px;padding-inline:.6rem}.customer-new-request span{display:none}.customer-remote-plan li{grid-template-columns:1fr}.customer-remote-plan li>span{width:1.65rem;height:1.65rem}}